“No Risk” 100% SATISFACTION GUARANTEE!
A lot of websites that sell eyeglasses only offer a “defective” guarantee or only partial refund if you want to return your glasses. No so at Sugar House Vision Eyeglass Store. If you do not like your new glasses – for any reason – you will get a 100% refund. We know that for some people buying eyeglasses online might be a new venture, so we want to make sure that you have total confidence that you will not get stuck with a pair of glasses that you don’t like. You have up to 30 days to try them out.
We want you to be happy with your new glasses. There are a few guidelines for returning glasses, so they are:
- Just notify us within 30 days of receiving your glasses to let us know you are returning them or if you want a different frame/lenses. Email or call us and tell us what you want to do.
- If you choose a frame of higher value, just pay the difference.
- If you are getting new frame/lenses, the prescription needs to be the same as the original pair of glasses.
- Customer is responsible for the return postage.
- The 30-day return period begins when you receive the glasses.
Any questions, shoot us an email at optician@MyEyeglassStore.com or give us a call 801.484.2020
Please note: The guarantee does not cover broken glasses, scratched lenses, or lost glasses.