My Order

How long will my order take?

Orders that include both your prescription and PD will take on average about 1 -2 business days to process for single vision prescriptions and 3-5 business days for progressive prescriptions. If the frame you ordered is not in stock, it is necessary for us to order it from the frame manufacturer. In this case, it may take a few days longer for us to get it from the vendor and to our lab. Sometimes, vendors discontinue frame before we can remove it from our site. In this case, we will notify you immediately after receiving your order. All orders take 1-5 business days to ship. Orders that are missing important information may require additional time for processing.

How can I give you my prescription?

We can accept your prescription in a few ways:

  • After your order is placed, our optician will email you instructions on how to get your prescription to us.
  • Send us a picture of the Rx with your phone and email to [email protected] (please be sure to include your order number).
  • Fax your prescription to us at 801.466.2865

If you got an eye exam for glasses or contact lenses, the eye doctor must give you a copy of your prescription, as required by the FTC’s Eyeglass and Contact Lens Rule– whether you ask for it or not. It’s the law. The doctor can’t require you to pay an extra fee, buy eyeglasses or contact lenses, or sign a waiver form.

What is the status of my order?

To check the status of your order email us or log into your account and view your order history

How much does shipping cost?

Shipping within the United States (including HI and AK) is free.

What does my order come with?

Each eye wear order comes with basic single vision lenses, free scratch resistant coating, UV lens treatment, a beautiful hard-shell case, and microfiber cloth.

Prescriptions and Rx Information

What is my PD, and how do I get it?

Your PD is the distance between your pupils in millimeters, and it allows us to align your prescription perfectly with your unique eyes. Most of the time, your eye doctor will have it on your eyeglass prescription. If it is not, we may be able to make your glasses using an average PD measurement based on our optician’s calculations. However, an accurate measurement may be necessary and our opticians will advise you if this is the case with your order.

I have a strong prescription and I need thinner lenses. Do you offer those?

Yes, absolutely we do! We offer thinner, lighter lenses, called High Index Lenses. We recommend them for all customers with strong prescriptions.

What’s the strongest prescription that you can fill?

The strongest prescription we can fill is -6.00 to +4.00 sphere, or -4.00 cylinder.

What kind of lenses and AR coating do you use?

Our lenses are made from polycarbonate lens material, a poular optical material with good visual transmissibility. Every single pair of our lenses includes free anti-scratch costing, and UV coating.

Do you offer bifocal or progressive lenses?

Yes. We offer high quality progressive lenses. These lenses are made with the latest in precision computerized equipment for the greatest clarity and most accurate prescription.

My prescription includes a prism, can you fill it?

Prism prescriptions are for sensitive eyes, and reducing muscular strain - They’re best filled in person at your optometrist office


How will my order be shipped?

We ship all of our domestic orders via USPS. When your glasses ship you will receive an email.

Do you ship to Hawaii and Alaska?

Yes. We ship to Hawaii and Alaska via USPS. There is no additional charge for shipping to these states.

Do you offer international shipping, and how much does it cost?

No, we do not offer international shipping at this time.

Returns and Exchanges

What is the return policy?

If you are not satisfied with your purchase, you may return your eyewear within 30 days of delivery for a full refund or exchange. We are always available to troubleshoot any issues you might be experiencing or to help you get into a perfect pair of frames. If you would like help initiating an exchange or facilitating a return, contact us at [email protected].

What if my prescription doesn’t feel right?

We would be happy to address and troubleshoot any problems you might be experiencing with your lenses. Sometimes, especially with new prescriptions, your vision might feel a bit different at first, but your eyes will usually adjust. We recommend, especially if your prescription changed a lot or your frame style/size changed a lot, to wait and start wearing your glasses first thing in the morning and get use to them around the house before venturing out to drive.

I want to buy a second pair of glasses. Do I need to find my prescription all over again?

We keep your prescription on file so that your re-order process can be quick and easy. Just email us after your order, and we will take care of the rest!

What forms of payment do you take?

We can accept all major credit cards (VISA, MasterCard, Discoverl) and FSA cards.

Do you offer gift cards?

We do not offer gift cards at this time, but would be happy to assist you in purchasing a gift for a loved one. If you want to give the gift of prescription eyewear or sunwear we will assist you in whatever way possible.

Insurance Information

What types of insurance do you accept?

At this time, we can only accept insurance in the form of an FSA or HSA (two types of health insurance which look and act like debit cards). For all other types of vision insurance, we are happy to provide itemized invoices, which you can submit to your insurance company for reimbursement. Click here to get more information and to download a form to turn into your insurance company.

What is an FSA or HSA?

A HSA (or Health Savings Account) is a medical savings account of pre-tax dollars, usually offered by some employers. The account allows you to set aside a portion of your wages to pay for health and wellness expenses.

A FSA (Flexible Spending Account) is similar to an HSA with a few key differences, also usually offered by some employers. Those with this type of coverage must use the funds in their account or they will expire at the end of the year.

Warranty Policy

What does your warranty cover?

A lot of websites that sell eyeglasses only offer a defective guarantee or only partial refund if you want to return your glasses. No so at MyEyeglassStore.com. If you do not like your new glasses for any reason – you will get a 100% refund. We know that for some people buying eyeglasses online might be a new venture. so we want to make sure that you have total confidence that you will not get stuck with a pair of glasses that you don’t like. You have up to 30 days to try them out. Click here to learn more.